Refund policy
At iBuild Australia, we want you to shop with confidence. If you’re not completely satisfied with your purchase, we’re here to help.
30-Day Returns
You may request a return within 30 days of receiving your order.
To be eligible for a return:
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Items must be unused and in original condition
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Items must be in original packaging
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Proof of purchase is required
Non-Returnable Items
The following items cannot be returned:
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Custom or made-to-order products
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Clearance or sale items
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Products that have been installed, used, or damaged after delivery
Return Process
To start a return, please contact our team:
Phone: +61 7 3014 0382
Email: sales@ibuildau.com
Our team will provide return instructions and the return address.
Refunds
Once your return is received and inspected:
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Approved refunds will be processed to your original payment method
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Refund processing time: 3–7 business days
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Shipping fees are non-refundable
Exchanges
We replace items if they are defective or damaged on arrival.
Please contact us within 48 hours of delivery with photos and details.
Return Shipping
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Customers are responsible for return shipping costs
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We recommend tracked shipping as we cannot guarantee receipt
Contact Details
Email: sales@ibuildau.com
Phone: +61 7 3014 0382
Address: 19 Export St, Lytton, QLD 4178, Australia.